The Instant Group are hiring!
Our purpose at The Instant Group is to help our clients to move their business forward faster! We are a workspace innovation company that rethinks workspace on behalf of our clients. Using our market leading data, we find, create, deliver and manage bespoke workspace solutions. We put our customers’ business at the heart of the solution and specialise in injecting agility and flexibility to reduce cost and drive enterprise performance.

In 2022 The Instant Group merged with key digital assets of IWG.  This exciting merger combines the digital know-how, content, technology, team experience and customer base and creates the definitive flexible workspace marketplace for workers, corporates and workspace owners.  Our newly enhanced marketplace will serve more than 250,000 businesses in 175 countries, operating 24/7 through an integrated platform in more than 40 languages. This radically enlarged marketplace will provide data and market choice that will enable “work from anywhere” plans for multi-national companies through to sole employee start-ups. With more than 25,000 flexible workspace centres listed, the merger will offer the greatest access yet to the full extent of the flexible workspace market.

The Instant Group is a dynamic workplace with a culture of connectivity. We solve challenges and grasp opportunities together whilst supporting one another. Our common purpose glues the organisation together to ensure that everyone is pulling in the same direction with a truly client-centric focus. We are very proud of our differentiated client approach and exceptional people and are committed to offering a great place to build a career. As a result, we have won the ‘Best Places to work in Property’ award and are continuously featured in the ‘Sunday Times HSBC international Track 200’.

Who are we hiring?

Reporting to the Senior Director, Solutions Delivery (Projects), this role involves holding overall accountability of the management and delivery of projects/ project during its life cycle from inception to completion whilst engaging with all relevant stakeholders during the course.

Managing and ownership of the project budget and programme is essential together with interfacing regularly with senior members of the client’s team as well as departments within Instant involved in project process (to include Business Development, Legal and Accounts. The role also involves the managing, development and mentoring of individual members within the Operations team.

What will you be responsible for?

Must be able to deliver fast track commercial projects within the programme and financial constraints based on each individual case.

All projects are bespoke which require a tailored approach to suit each client requirement. Regular interface with the client, professional team and internal stakeholders is essential to the role as well as managing all the various parties involved in the project process which you will be overseeing. Must be able to work well within the dynamic of a team in a rapidly changing environment.

Delivery

• Ensuring the delivery of all sites across EMEA conform to current CDM / H&S regulations and in line with company policy
• Ensuring the company Best Practice Manual (BPM) is adhered to across the board. Driving the sustainability agenda and target through design/ specification and procurement activities, ensuring sustainability data is collated and reported on
  • Ensuring all projects have robust project plans in place with a critical eye for detail
  • Manage changes to scope, cost, and schedule of project work.
  • Coordinate priorities and resources among multiple projects as well as cross-functional meetings.
  • Develop project-related documentation and implement lessons learned.
  • Update and maintain KPI & quality metrics for each project.
• Oversight of project governance packs including plans, RAID logs, project budgets, project reports and associated documentation in line with client and internal requirements. This will include providing assistance and guidance to internal coordinators, managers & consultants to ensure that documentation is fully developed and robust
• Financial reporting of the project against budget. This includes liaison with Finance managers and/or the CFO to go through the project budget and actively resolving any financial issues
• Demonstrate a passion for exceptional customer service and delivery
• Ensure you meet the process requirements laid out by IWMS
• Actively promote good risk management processes
  • Facilitate and take part in sessions to resolve issues effectively.
  • Solve problems and minimize waste by being analytical and continuously seeking ways to improve.
  • Champion efficiencies, automation, and the use of data to measure progress and change.
• Anticipate and proactively address needs, risks, and challenges over a longer time horizon than your teams' current focus.
• Communicate with internal and external customers/partners and management and understand how to communicate difficult/ sensitive information tactfully.
• Maintain excellent working relationships with key internal liaisons including the Property team, Commercial team and Operations teams
• Proactively seek opportunities to help our business grow
• Continually horizon scanning to ensure that we stay ahead of any upcoming changes either legislative or consumer behavioural that may impact our business
• Complete regular performance reports (dashboard) of all activity
• Identify and actively pursue an Award-winning project.
• Act as a key stakeholder in winning new projects and clients.
• Target margin (%) improvement gains.

What are we looking for?

• A Project Management based background within the commercial property sector (consultant, contractor or client side preferred) is key to the undertaking of this role.
• Construction experience and understanding of Facilities Management is a necessity in order to carry out the duties expected.
• Good knowledge of industry standards, Health & Safety legislation and current statutory requirements is also key to this
• Must have a proven track record in relation to delivering excellent customer service within the property sector at all levels as well as exceptional client facing skills.
• A proven network of contacts would also be considered an advantage to this position
   

What skills do you require?

 This role involves having the following key skills and competencies, namely:

• Being able to make decisions and being accountable for those decisions
• Being commercially aware of all factors that influence the deal process
• Having a flexible approach with an ability to manage client expectations
• Attention to detail
• Time management and the ability to prioritise situations and risk
• Able to offer ‘best industry advice’ and solutions to clients
• Integrating with internal team members and offering advice and solutions when required
• Excellent communication skills and being able to work under pressure
• Accountability
• Being able to manage, cultivate and maintain client relationships
• Being able to head up and manage teams with various professional backgrounds
• Managing budgets
• Providing regular update reports
• Being able to chair meetings and issue minutes
• Ability to manage churn works within a rapidly expanding property portfolio
• Developing and assisting with the careers of members of your team
• Being able to work globally
• Practical risk mitigation
• Effective management of outstanding incidents and work requests

What's in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Flexible working options
• Bespoke training programmes
• Lots of learning and self-development opportunities on our bespoke ‘Instant Learning’ portal
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme that leads to quarterly and annual ‘let’s celebrate’ awards with great prizes
• Generous referral scheme
• Laptop / tech provided
• Early finish on a Friday! 

At The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.