The Instant Group are hiring!

Our purpose at The Instant Group is to help our clients to move their business forward faster! We are a workspace innovation company that rethinks workspace on behalf of our clients. Using our market leading data, we find, create, deliver and manage bespoke workspace solutions. We put our customers’ business at the heart of the solution and specialise in injecting agility and flexibility to reduce cost and drive enterprise performance.

In 2022 The Instant Group merged with key digital assets of IWG. This exciting merger combines the digital know-how, content, technology, team experience and customer base and creates the definitive flexible workspace marketplace for workers, corporates and workspace owners. Our newly enhanced marketplace will serve more than 250,000 businesses in 175 countries, operating 24/7 through an integrated platform in more than 40 languages. This radically enlarged marketplace will provide data and market choice that will enable “work from anywhere” plans for multi-national companies through to sole employee start-ups. With more than 25,000 flexible workspace centres listed, the merger will offer the greatest access yet to the full extent of the flexible workspace market.

The Instant Group is a dynamic workplace with a culture of connectivity. We solve challenges and grasp opportunities together whilst supporting one another. Our common purpose glues the organisation together to ensure that everyone is pulling in the same direction with a truly client-centric focus. We are very proud of our differentiated client approach and exceptional people and are committed to offering a great place to build a career. As a result, we have won the ‘Best Places to work in Property’ award and are continuously featured in the ‘Sunday Times HSBC international Track 200’.

Who are we hiring?

Reporting to the Regional Director, the Project Director is responsible for delivering high profile, complex, fast-paced client projects from inception to completion on-time and on-budget whilst growing the presence and business capabilities in market.

The Project Director will be responsible for project communications and as such will take responsibility for both governance and stakeholder project reporting to senior stakeholders both internally and externally.

The Project Director will be expected to work with a regional team from the perspective of business development and will be central to on the ground efforts associated with the pursuit and securing of new works. Aligned with the expansion of the business, the Project Director will play a central role in the profiling and securing of new talent within the business to support business growth plans.

Key Stakeholders

• Internally: Regional Director, Finance Director, Human Resources, Legal Counsel, MD APAC, CEO & Board members
• Externally: Clients and suppliers

What will you be responsible for?

A key strength of The Instant Group is “Solutions, Delivered”. We have a superb track record of delivering brilliantly and this is critical to our client relationships, NPS and ability to grow. This role is fundamental in this mission.

• Responsible for timely, on-budget, on-quality delivery throughout the project to Instant’s client
• Coordinates the efforts of various team members and stakeholders in order to ensure that required tasks can be accomplished
• Develops a delivery strategy and timeline and associated dependencies for the completion of milestones 
• Recommends changes to a project that is ongoing if it appears it is not proceeding on schedule or is producing unsatisfactory results
• Develops an alternate course of action where required
• Establishes and maintains project governance and stakeholder communications
• Completion of project governance packs including plans, logs, project budgets, project reports and associated documentation in line with client and internal requirements. This will include providing assistance and guidance to internal and external coordinators, managers & consultants to ensure that documentation is fully developed and robust
• Financial reporting of the project against budget. This includes liaison with Finance managers and/or the FD to go through the project budget and actively resolving any financial issues
• Establishing and owning relevant project management processes and documentation
• Escalating any challenges in a timely fashion
• Develop and manage communications of the project internally within The Instant Group. This will include informing relevant stakeholders and managers of the project status and upcoming tasks, ensuring that staff / consultants are coding project expenses and invoices correctly, updating staff of changes to the project and project management processes
• Developing a review and feedback mechanism to continuously improve our delivery and ensure lessons learned are adopted
• Ensuring we have a full audit trail of agreed project data
• Supporting business development initiatives in the pursuit of new work. To include recommendations for prospective client engagement and pursuit, supporting front end business development initiatives, supporting technical and commercial inputs in relation to TCO modelling and providing face to face engagement as applicable
• Supporting talent acquisition and development initiatives. Working with the Regional Director and HR to define organisational structures to develop growth and providing candidate feedback via interview and other assessment criteria

In addition to the primary responsibilities outlined above an important consideration will be to ensure data gathering where appropriate to support our market position in offering breakthrough insights to current and future clients

What are we looking for?

• 5 + years relevant experience in leading projects
• Relevant professional qualification i.e. PRINCE 2 accredited, PMP accreditation. Experienced in both critical path assessment and agile methodologies
• Leadership skills, including experience of leading teams and confidence in the ability to lead, influence and communicate with others to deliver targets are required
• Extensive outsourced service delivery experience
• Extremely strong organisational, planning and multi-tasking skills to deliver operational excellence and efficiency
• Superior client (and senior stakeholder) relationship management skills
• Highly commercial – CapEx & OpEx and P&L literate
• Strong contract administration acumen
• Advanced working knowledge of MS Project and Excel
• Experience of writing and monitoring contracts
• Excellent and effective English communication skills, both verbal and written (including excellent presentation skills)
• Real Estate industry experience an advantage (particularly Capital and FM delivery projects)

What skills do you require?

• Relentlessly client focused: a passion for customer service and ability to inspire confidence in clients
• Ambitious for client and Instant and courageous in aiming to exceed expectations and can see future paths and options clearly
• Methodical, with exceptional organisation skills including ability to prioritise and to take ownership
• Demands excellence
• Dynamic, proactive and high motivated
• Possess an instinct not to settle for the status quo
• Demonstrate resilience and flexibility through challenge and change
• Highly collaborative and thrive working as part of a team
• Able to cope & thrive in a fast paced, demanding, dynamic environment & culture, remaining calm & unflustered
• Able to deliver with accuracy and exceptional attention to detail
• Versatile and able to cope with multiple focus areas at once
• Committed to knowledge sharing proactively and developing team members and colleagues 

What's in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Flexible working options
• Bespoke training programmes
• Lots of learning and self-development opportunities on our bespoke ‘Instant Learning’ portal
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme that leads to quarterly and annual ‘let’s celebrate’ awards with great prizes
• Generous referral scheme

At The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.